I’ve been here 2 years and 8 months now - I’m not sure how that’s happened! The people are fantastic—welcoming, open, and always willing to help. No question is too silly. Coming from a non-plumbing background, I never thought I’d gain as much knowledge as I have, but that’s thanks to my patient and knowledgeable colleagues who’ve taken the time to teach me. For apprentices or heating engineers, the learning here is endless. Teamwork is everything for us. We couldn’t achieve what we do without it, and we genuinely have the best bunch of people, we’re like one big family —just look at how many join our work nights out! The best part of my job is the variety. You’d think each heat pump install would be the same, but every job is different—each has its own spec, property, customer, or some weird obstacle to work through. It’s never one-size-fits-all, and I get to work closely with customers, builders, suppliers, and our teams to bring it all together. It can be a lot to juggle, but when it all comes together and customers send photos of the completed work, it’s really rewarding to know I’ve been part of it.

I have been working at IMS Heat Pumps for almost 4 years now, more recently in the role of Senior Technical Consultant. Even though I already had quite a lot of experience designing heat pump systems when I joined there have been continuous opportunities to learn more and develop new skills. Joining a team where so many people have over 20 years of experience in designing and installing heat pumps has been fantastic as there is always someone knowledgeable to talk to about any aspect of the job. One part of the job that I really enjoy is being able to put people right on information that was out of date ten years ago and give them the confidence that we know what we are doing. There is a culture of everyone taking pride in their work at IMS which really makes everyone else’s job easier and more satisfying.

I have worked at IMS Heat Pumps since 2019 in the Accounts Department after previously working with Lee at Coefficient Renewable Heating Solutions from 2012. The thing I like best is that we always work as part of a team, everyone is always around to ask questions or help you if you need it. Since working with IMS, they have funded my training to AAT level 2 and I have progressed from Accounts Administrator to Accounts Manager, with the support of IMS all the way. I love the social stuff they organise, it makes us more than just colleagues. I particularly enjoy working with Emma, she’s just such an amazing and inspiring boss and I couldn’t live without her nagging me every day. But my favourite part, is not having a life – my dedication to the business means I work 26 hours a day, 8 days a week for threpence ‘apeny and a bag of broken biscuits, but I wouldn’t have it any other way. (Note from the MD Emma: That's simply not true! Kelly has just had a payrise because she is so amazing at what she does. She also spends a lot of her free time making beautiful hand-crafted cards and other creations as she is very creative!). IMS is a great place to work, and I would have no hesitation in recommending them as a great place to work and for supplying great installations.

I have been in my role as a Technical Sales Consultant at IMS Heat Pumps for 2-years this month. The first thing I noticed on joining was the absolute commitment to delivering heat pump installations to the highest possible standards of design and installation for every single customer without compromise. It is really pleasing to work for an organisation that values a hard-earned reputation that it wants to maintain by doing it’s best for each and every customer. This can be challenging, especially, in retrofit installations where the radiator requirements and finding locations for heat pump and cylinder can be challenging. Unusual requirements crop up quite regularly and this makes every day a learning day something I really like about my role. It is a good team with lots of experience with help available when needed. As the older member of staff I appreciate being treated the same way as all other members of the team and appreciate the opportunity to continue developing my knowledge and experience at a time when most people are looking to sit back and take it easy. Only a small contribution in the overall scheme of things but we are helping people to move to a greener future and reduce our customers impact on climate change and I also see this as me making a minor contribution hoping to help toward a brighter future for future generations.

What I really like about working at IMS Heat Pumps is I really feel part of a team, and that team is all pushing for the same end goal to give the customer a great experience while dealing with IMS Heat Pumps. It really is culture where we are all happy to help each other, if I need some advice about something I know I have multiple people I can turn to who will always be happy to help.

Some of the things I like about working at IMS heat pumps is getting to travel the whole country, everyone knows me as a bit of a traveller, so getting to each corner of the country for work is something I really like. I also like the wide range of heat pump jobs we cover, such as new builds, renovations, retrofits in older properties and sometimes even commercial installs. I think we have a good working team and everyone sticks together and it is really like one big family! If I ever need help, I know help is just a phone call away from the likes of Alan, Arran and John or Steve in the office.

I’ve been working at IMS Heat Pumps since February 2024, and I really enjoy being part of the team. Everyone is warm, welcoming, and supportive, and what I love most is that if you have a question you can pick up the phone and call just about anybody, they’re all willing to help which just creates a great environment to work in. A lot of teamwork happens at IMS, if there’s a big problem to solve, everyone puts their heads together and gets to the bottom of it - a great feeling to be part of such a cohesive and driven team. The work itself is stimulating and engaging. Every project feels like unravelling a new puzzle, and I’m constantly learning and developing my skills, which keeps things fresh and exciting. It’s the kind of place where the time just flies by, and I’m genuinely happy to be part of it.

I’ve been at IMS for 2 years and 9 months now – how time flies! The team are the best part of the working experience as everyone strives to do as well as possible – no one’s breathing down your neck for things because they trust you to do your job! The team has years of experience between us and that feeds down to any newbies, no gatekeeping going on here! The job differs day to day, as sales and ops sometimes I am resizing radiators that don’t fit or assisting with scheduling and ordering along with keeping all the customers paperwork up to date, so that when the job is done they can rest peacefully knowing they have their 7 year warranty in place. Being part of the heat pump world since I was born has meant I’ve had bits and pieces of knowledge all my life but working here has allowed me to expand that knowledge that even challenges my dad’s!